Frequently asked questions


I can't sign in, or I can't remember my password!

Please use the password assistance page to reset your password.

If you don't receive the email containing reset instructions, please send email the Housing Welfare Officer and we'll reset your password manually for you.

How long does it take for my listing to go live?

All advertisements require review by the Housing Welfare Officer prior to being published. Generally the service will be updated each business day during business hours (9am - 5pm).

How long will my advertisement remain live on this service?

Each advertisement will be live on the service for 21 days. You will receive an email prior to the advertisements' due expiry date so that if the premises have not been leased that you have an opporunity to renew the advertisement.

If you lease the room or property prior to the expiry of advertisement please ensure to log back into the service to remove the listing. Finding a property can  be a difficult and time consuming process especially when a majority of the time is spent ringing just to see if the property is still available.

I can't edit the additional details on my listing.

We need to proofread the additional details you update to ensure that the information is correct and appropriate.